The booking agency was kind and responsive. The booking agency was kind and responsive. The hotel was nice, breakfast was excellent, but the bed was horrible. My husband has a bad back and cannot tolerate soft mattresses - we ended up sleeping on the floor.

Booking with the lodging company was…excellent Booking with the lodging company was excellent, very good to deal with BUT... we had booked our condo for five nights and unfortunately we had a death in the family and had to cut our trip a day short. I emailed our contact through the lodging company explaining the situation and she came back to me saying that the only way we would be refunded our money for the last night was if we had purchased insurance. I feel being that we were spending that kind of money, and it was a horrible situation out of our control there should have been no questions asked and should have refunded our money.

The most dishonest company we have ever… The most dishonest company we have ever worked with. After using this company before we are beyond upset. After trying to change our reservation they have taken our money and not helping with the change of dates. Not to mention they’re claiming we checked in a place in Colorado when we are in Atlanta Georgia. I’ve never had a company hold money without a reservation day and lying about a check in. My husband and I own a travel business not to mention we travel 45 times a year. Never have I seen a company work this way. I would NEVER give this dishonest company a dime of my money.

The booking process The customer representative that I booked with was very helpful. She called back and ensured that the booking went through and that I found my emails re: my reservation.The only issue was that the computer was very slow and that there were glitches with the booking system so it took some time before all was done. I would not be able to book without the customer representative help.

Horrendous experience Horrendous experience with this company. We were unable to travel due to the recent winter storm warning. All other hotels and airlines allowed cancellations, this company refused to refund our payment on the basis that it was a “weather condition”. Staff was extremely unhelpful and only copied and pasted their terms and conditions in their reply. Will never book their property again. What a nightmare.