Dan gave me excellent service Dan gave me excellent service. I am in my eighties and laid up with a leg cast. I could not access my policy numbers and had to change my form of payment. Someone had hacked into my previous credit card and charged a dating service to my account. I had to immediately cancel that card and change to a different charge card while I was laid up in bed. He was patient, kind and very helpful. He was able to access four accounts of mine and input a new charge number so as to make immediate payments. I so appreciate his efforts and superior customer service.

Your website is not easy Your website is not easy. I was unable to follow the instruction to complete the task because the authorization Code never came through for me to continue. In addition, Too many mistakes appear in my insurance application: 1) Misspell the name, 2) Mistake in automatic payment of monthly premium, 3) Wrong ID number in my SureBridge card causing rejection. All these caused me a lot of time and trouble to call the office to explain and the agent time to respond..... I hope these simple mistakes were eliminated to save time and to make life easier Thank you, Homer Ma

My basic dental x-rays and a filling… My basic dental x-rays and a filling were pre-approved but Surebridge has failed to make any payment. I was told by Surebridge customer service that the procedures had been billed incorrectly and was given instructions to give Aspen Dental to resubmit, but this also failed on the part of both Surebridge and Aspend Dental (Bradenton, FL.) Another example of the level of fraud and plain greed that has taken over much of heath-care.

9 months and still no reimbursements I submitted for reimbursement in March. It is now December. They have asked for prior medical records 3 times now. I have gone to the prior medical DR who ALL say they sent the paperwork. The last time, I got the paperwork and sent in myself. I received another request 2 days ago. Complete run around. No ability to call anyone. Refusal in emails to call me back. BEWARE.

I canceled a policy before it started I canceled a policy before it started . I received a cancellation notice e mail and a notice in the mail that I would receive a refund within 20 days . They have repeatedly lied about the refund coming out ( tomorrow) several times . I finally cancelled the other policy I was carrying. If they can’t even process a refund correctly I don’t want them in charge of any of my medical bills . Buyer beware