Inaccurate price estimates My optometrist was not able to get me an accurate quote for services before they finally went to bill for it. Whatever info they got about how much is covered was inaccurate and much higher at the point of billing.

slow paying on claims We filed 2 claims for my husband, they were received almost a month ago (2 days will be a month). One of the claims is showing pending on the portal for over a week, the other claim is not even showing on portal. One claims is for gall bladder removal but they went back 5 years on his medical history, gallbladder flair up is something that happens quickly. whenever we call for update we always get persons with such thick accentss we have to ask for other person. Main complaint is we have policy to help with missd pay, he missed 3 weeks work, we have poicy to help with missed income. Very slow paying not sure we will keep policy.

Your website is not easy Your website is not easy. I was unable to follow the instruction to complete the task because the authorization Code never came through for me to continue. In addition, Too many mistakes appear in my insurance application: 1) Misspell the name, 2) Mistake in automatic payment of monthly premium, 3) Wrong ID number in my SureBridge card causing rejection. All these caused me a lot of time and trouble to call the office to explain and the agent time to respond..... I hope these simple mistakes were eliminated to save time and to make life easier Thank you, Homer Ma

9 months and still no reimbursements I submitted for reimbursement in March. It is now December. They have asked for prior medical records 3 times now. I have gone to the prior medical DR who ALL say they sent the paperwork. The last time, I got the paperwork and sent in myself. I received another request 2 days ago. Complete run around. No ability to call anyone. Refusal in emails to call me back. BEWARE.

Insurance was ok but only one provider… Insurance was ok but only one provider accepted this plan in my area. I had to change dentistry from office I had been going to for 20 years. I recently moved out of state and no providers accept this insurance after a 140 mile radius check by SureBridge representative. I had to cancel my insurance