Dan gave me excellent service Dan gave me excellent service. I am in my eighties and laid up with a leg cast. I could not access my policy numbers and had to change my form of payment. Someone had hacked into my previous credit card and charged a dating service to my account. I had to immediately cancel that card and change to a different charge card while I was laid up in bed. He was patient, kind and very helpful. He was able to access four accounts of mine and input a new charge number so as to make immediate payments. I so appreciate his efforts and superior customer service.

Less than satisfied I am less than satisfied with my life insurance experience!!! I have had coverage sense March 2022!! I have made several phone requests for a copy of my policy information, but still have not received anything!! May 2022, sent a email request to speak to a manager, about my experience!! I finally received a email telling Me to setup an account, which I did!! I received a response to the email I sent that said I would receive the policy information I requested!!! I only time will tell!!

Surebridge Accusation of Policy Lapse Surebridge accused us of letting my wife's policy lapse when they were paid by credit card every month, January to April. The May payment, when debited to the same credit card, was denied. Rather than call us about valid/invalid credit cards, you sent us an absurd letter about the policy lapse and grace period. We wasted 3 hours on the phone between Surebridge and Via Benefits straightening out your administrative and poor communication mistake. And why isn't the Surebridge Call Center in the USA? You should be ashamed of yourself for sending good jobs to Bogota, Colombia!

With Shelby or Shelly's help With Shelby or Shelly's help, I was able to get through the process of opening my folder with SureBridge. Without her, I don't think I would have ever gotten it done without help from someone who would come to our house. Your directions seemed to confusing to someone who is not good with computer technology. I thought I did it properly and SureBridge kept telling me what I entered was not correct. Eventually, I ended up calling and with Shelby's most appreciated help, I got the information you requested into your computer. Ask one of your Grandmom's or Great Grandmom's to help you come up with an easier way to enter your system. I feel like I am flying by the seat of my pants.

Inaccurate price estimates My optometrist was not able to get me an accurate quote for services before they finally went to bill for it. Whatever info they got about how much is covered was inaccurate and much higher at the point of billing.