Still no phone or no contact regarding… This is an ongoing dispute and I have continually have reached out to Esurranty without any response or resolution. They will not return my property or answer my emails. I am currently still attempting to get an answer from this company. Still no phone or no contact regarding my claim since September of 2017. They have not attempted to resolve this issue at all. I suggest anyone who has dealt with this company and has not received their property back to file a complaint with the Federal Trade Commission. ftc.gov

CROOKED COMPANY. CROOKED COMPANY. I filed a claim in January of 2018, paid a $73 deductible and $99 deposit for a loaner phone. I never received the loaner phone, so thankfully never shipped the defective phone. I requested refund of $73 and $99. Refunds were not issued, so I disputed the charges with Visa. I canceled my policy. Fast forward to January 2020. I have not had ANY business dealings with Esurranty since February of 2018 when my disputes were refunded. Now TWO YEARS LATER, not one, but two $73 charges appear on my credit card. I didn't even bother calling Esurranty. I reported the charges as fraud to VISA. STAY AWAY FROM ESURRANTY ! ! !

No response to emails No response to emails, No refund of deductible I've been told that they are gonna cancel my claim and initiate my refund on Jan 24, 2019 and its been 14 days and I never got any response from them nor my refund ($299). I sent so many emails and logged so many tickets regarding this. But i did not got any reply to my emails. Currently my claim status is saying Account on Hold, Please let me know when can I get my refund back. FYI support ticket numbers #5TP0G, #RBPO5, #6UYUF, PSB9Y (No response to all these tickets)

*** STEER CLEAR OF THIS COMPANY *** STEER CLEAR OF THIS COMPANY! I cancelled my service over a year ago and they never refunded me. Instead, when I messaged them about it they charged me $73.31 AGAIN instead of removing the charge. I disputed the charge with my credit card issuer and they managed to charge me a 2nd time within a month. Nobody ever contacted me about my concerns and I NEVER AUTHORIZED THESE CHARGES. They don't respond to email, reply to Internal messages, or pick up their phones EVER. They don't care about your experience, they simply want your money.

recent sign-on for coverage of my $600 + iphone 8 of course i will NOT be able to truly evaluate the policy until i have a claim however, the initial purchase experience along with the informative web site i have reason to feel the 5 star rating was accurate. i would like to mention you folks were very responsive to the few email questions which i had prior to my purchase. hope i do not have to test your credibility :)