I would give ESurranty 5 stars until… I would give ESurranty 5 stars until the last few months I tried to renew my policy. I was supposed to get a 30 dollar credit towards my current policy for reviews. I never received any credits towards my current policy. In response to ESurranty below: the link to renew my policy did not work. I called numerous times (only got an answering machine to leave message) and filled out 2 online tickets which I got no response to. I finally got an invoice weeks later after my account expired and paid it the same day. Last summer I filled out reviews on 3 different sites in which ESurranty said I would get 10 dollars each for on my next invoice. This never happened

They only have email support They only have email support, no phone contact. Never paid for my repair 2 months later. Absolutely no contact when it came to paying for my repair... DO NOT WASTE YOUR MONEY. Horrible company. Just saw the reply. I did submit everything that was required and after multiple emails your horrible support NEVER responded.. My credit card company immediately refunded my payment for your insurance because this company is marked as fraud! Thanks for wasting my time. Hopefully others see review and don't waste their time or money.

Love the savings & coverage I havent had to file a claim so can't speak to that but like saving money on insurance with esurranty vs Verizon. I also didn't want to add more cost to my already exorbitant Verizon bill. I chose esurranty because of the great reviews.

The best bang for your buck with cell… The best bang for your buck with cell phone insurance. Reasonable deductibles. Phenomenal customer service. If you ever lose your phone or if it is not repairable, you will get a brand new replacement, not a refurbished one.

Worst customer service ever... . Seems like I am getting the same experience as many others - Esurranty is charging my credit card when there are no current invoices to pay. No update to my account. No response to email messages. No response se to voicemails. Finally called my credit card company to dispute charges and told the card company to refuse any future charges. The worst customer service I have ever seen from a company EVER......