They only have email support They only have email support, no phone contact. Never paid for my repair 2 months later. Absolutely no contact when it came to paying for my repair... DO NOT WASTE YOUR MONEY. Horrible company. Just saw the reply. I did submit everything that was required and after multiple emails your horrible support NEVER responded.. My credit card company immediately refunded my payment for your insurance because this company is marked as fraud! Thanks for wasting my time. Hopefully others see review and don't waste their time or money.

*** STEER CLEAR OF THIS COMPANY *** STEER CLEAR OF THIS COMPANY! I cancelled my service over a year ago and they never refunded me. Instead, when I messaged them about it they charged me $73.31 AGAIN instead of removing the charge. I disputed the charge with my credit card issuer and they managed to charge me a 2nd time within a month. Nobody ever contacted me about my concerns and I NEVER AUTHORIZED THESE CHARGES. They don't respond to email, reply to Internal messages, or pick up their phones EVER. They don't care about your experience, they simply want your money.

After searching for the best coverage…I picked Esurranty After searching for the best coverage for cell phones, I decided that Esurranty offered the best coverage for the premium charges. Esurranty also has very good ratings online. It is difficult online to get through all the different sites that do not always give you good information. I weaved through a lot of razzle-dazzle to find the truth on coverages. I would recommend Esurranty, if you want to avoid all the smoke and mirrors online,,,,,.

I submitted a cracked screen claim on… I submitted a cracked screen claim on 08/20/2019. They handled my claim with relative speed, and charged the deductible (139.00) and deposit on the loaner phone (99.00) to my credit card. I have neither seen the loaner phone or gotten a meaningful response since then. To say I am disappointed in their performance would be an understatement. I have received my billing from the credit card company, and have been forced to dispute the charges as undelivered service. I highly recommend not doing business with this company.

Avoid this company I've been waiting for them to cancel the useless policies and some never-happened stuff. They were keen on getting you to pay for things but immediately disappear once they got the money. I have two policies which I paid using a visa card. I have waited for more than 2 months for it to be actually canceled. They never replied to my support tickets, while the OWNER has the luxury of time to deal with negative review here.