I was a customer for years I was a customer for years - no longer. I had no claims, no missed payments and mailed back all documents in time. They claimed I didn't send a document and dropped my policy with no notice. I mailed said document within 2 days of receiving. They are also no longer issuing policies in CA and no chance of appeal. This is a terrible experience for a valued customer.

Just received a non-renewal notice for… Just received a non-renewal notice for failure to complete a questionnaire which I never received. I was told the questionnaire was mailed - this from a company which does everything online. The questionnaire never arrived in my mail box. I called immediately to ask that a new questionnaire be sent which I would gladly complete. Took them all of 10 minutes to reply via email that it was not possible. No explanation as to why it was not possible.

Not very customer focused thus far I am mid process with this company on a claim (one of their clients hit my car). My adjuster never calls or returns calls by phone; she eventually returns calls via email. She doesn’t refer to me as Mr or by my first name; it’s “hello” or nothing at all. In my opinion, not customer service oriented and not fair in deciding what size loaner car I am entitled to. Based on this experience, I would never use this company. My Allstate agent is so much more customer focused.

Total loss but fully covered and reimbursed … We experienced a total loss no fault to us. And we were reimbursed properly at current market value. The process was a little slow to get our money so we could buy a new car right away. But other than that, everyone involved in our claim, in particular Chris Gauna and George Onyango were particularly helpful and gracious with their advices.

I saved hundreds of dollars for same… I saved hundreds of dollars for same coverage with another insurance company. The only thing I have a problem with is they don't have a website to access your accounts. Mobile access only. I did have a problem getting the phone app to work. Customer service was great helping me understand how to access my account on my phone. I much prefer dealing online than on the phone, however I do like the capabilities of the phone app.