Marla
GBStay Clear! I had the insurance for a year and upon renewal it went up considerably (around $100) without me filing any claims. Ironically, I hit a deer and submitted a claim. Two days went by without anyone from Clearcover reaching out, in spite of the advertised 24 hour turn around. I called and missed the call back, I called back and left another voice message and received no call back. Waited a few days and left a message, no call back. Called again 3 days later and still no call back. I dropped them and they refunded my money right away. Hopefully they will take care of the claim soon. It has been 7 days since the wreck without any idea of what is going on.
Paul Armen Tovmassian
GBvery happy good customer service very… very happy good customer service very nice they know how How to help the customer.. very professional. my only problem iv been 1 yr customer i have no claim i'm retired disable on limited income you guys raised my premium 200 dolar i'm not happy about it. to keep the customer with no claim DO NOT RAISE HES PREMIUM HE WILL START LOOKING FOR ANOTHER COMPANY.. THATS WHAT IM DOING NOW THANK YOU.
Jim Dolceamore
GBNot very customer focused thus far I am mid process with this company on a claim (one of their clients hit my car). My adjuster never calls or returns calls by phone; she eventually returns calls via email. She doesn’t refer to me as Mr or by my first name; it’s “hello” or nothing at all. In my opinion, not customer service oriented and not fair in deciding what size loaner car I am entitled to. Based on this experience, I would never use this company. My Allstate agent is so much more customer focused.
Chris Lepage
GBTotal loss but fully covered and reimbursed … We experienced a total loss no fault to us. And we were reimbursed properly at current market value. The process was a little slow to get our money so we could buy a new car right away. But other than that, everyone involved in our claim, in particular Chris Gauna and George Onyango were particularly helpful and gracious with their advices.
Erika Curry
GBI was a customer for years I was a customer for years - no longer. I had no claims, no missed payments and mailed back all documents in time. They claimed I didn't send a document and dropped my policy with no notice. I mailed said document within 2 days of receiving. They are also no longer issuing policies in CA and no chance of appeal. This is a terrible experience for a valued customer.