I haven't had to file a claim as of yet… I haven't had to file a claim as of yet and hope I never have to. I will say though that I was a little scared about coming over after reading some of the reviews but I saw worse reviews with Geico whom I was with and couldn't stand!! My experience with Mile Auto has been the mist pleasant experience I've ever had with a insurance company. Whether I reach out via phone or email I literally never have an issue.

The only reason I’m giving this company… The only reason I’m giving this company a 1 star is because they don’t have an option for -10 stars! Do not waste your hard earned money with this company! The customer service is horrible the agents that work for this company are rude! I got a quote from them and I paid my down payment and then the following month they charged my credit card 3 times the amount they quoted me! I have told them numerous of times to cancel my policy and they refuse to do it because they don’t want to refund you any money! So they charged my card again! Luckily my credit card is putting fraudulent charges on them and the credit card company already credited my money back. So do yourself a favor and stay clear of these scammers!

Mile Auto has no sense of good work… Mile Auto has no sense of good work ethics. They are broad daylight thieves. I had the unfortunate experience of dealing with Mile Auto, and I must express my profound disappointment with the level of service I received. From start to finish, my interactions with the company were nothing short of frustrating and disheartening. I was overcharged for a premium and when I asked them about it, they kept evading the question and gave unreasonable explanations. I kept pushing until they finally said they had a problem with their system. First and foremost, I'm glad I did my due diligence, otherwise I would have been cheated. Mile Auto are crooks

Ask for Heather in Customer Service! Heather was just outstanding! I’m not going to go full into detail but the previous lady that I had talked to in customer service was super rude and gave me attitude when I was asking questions about a refund of mine. Heather, was so patient, calm and understanding and she broke down what I was refunded for, why, and went into detail about my questions. Not only that, but she was so sweet and just made a weight lift off my shoulders. Heather if you’re reading this, thank you again for really helping me!!

Claims department matches what you pay… Claims department matches what you pay for. Insurance is only useful if you are not involved in an accident. A car crashed into my car and mile auto has done nothing but added to a stressful situation. Even reached out to owner to share stressful situation and have not reached out to me. Will inform everyone I know about lack of professionalism. Lack of communication and follow up. Continued to apologize for mistakes once was called out. Response was, “this is the first time this has happened in my years working here.” Constantly putting blame on others.