I haven't had to file a claim as of yet… I haven't had to file a claim as of yet and hope I never have to. I will say though that I was a little scared about coming over after reading some of the reviews but I saw worse reviews with Geico whom I was with and couldn't stand!! My experience with Mile Auto has been the mist pleasant experience I've ever had with a insurance company. Whether I reach out via phone or email I literally never have an issue.

Nicest Customer Service I have always been able to reach someone. I was sideswiped by a driver. Trying to go around me at a stop sign. She accelerated and totaled my car. No License and no insurance. I called from the scene of the accident. They followed up with me with an email. Explained the process. Gave me the adjusters name and number. They picked up my car. The only thing is. The towing company damaged my backseat with parts. So I would recommend taking pictures of your car. They were going to deduct $$_My car was in new condition. They corrected that. A reasonable payoff to my lender was sent via USPS. Problem with mail? I called. They overnighted a new payoff so I wouldn't get a 30 day late. One statement was wrong on my odometer reading. Listed more miles than I had driven? I called. Proved an error. It was corrected. My milage was 122k. Statement 125k? The amount per mile wasn't the same. Just pay attention to your statement and odometer correctness. You have pictures from the previous month. Odd about that. The Customer Service people are the nicest to deal with. The issues were resolved. Just being calm and explaining things works both ways ☺️

DONT DO IT SAVE YOURSELF. DO NOT GET THIS INSURANCE. Their customer service line says their hours of operation are from 9am-6pm. Yet I have called doing those business hours numerous times to get the message “our office is currently closed. I attempted to cancel my policy and have received no confirmation or reimbursement in 10days. I called the claims li e as it was the only way I could speak to a human. They said they have no knowledge of why customer service is always closed and cannot help me. ridiculous.

Steer clear from this provider! The lower monthly insurance bills seems like a great deal if you don't drive a lot...until you actually get into an accident. My car was near totaled in a not-at-fault hit and run and their insurance adjuster tried to find every possible way to deny coverage even though he prefaced that he would not. I did not get my claim approved over a minor technicality that I have never experienced with the big insurance companies, so I feel cheated. I've already switched back to a big provider to guarantee I can actually get coverage when I need it.

Had my truck stolen filed a claim and… Had my truck stolen filed a claim and never heard from the claims department again. Kelly wier the claims manager is the slowest most unprofessional I've dealt with. This company overcharges for the poor service they provide. The prices may be reasonable but believe they will overcharge deny claims and underdeliver what their own Trust Prospectus 8k and 10k form requires. They are committing Securities fraud on the American People. As we all are originally insured through Social security