They don’t report They don’t report so when you go look for other insurance it will be like you didn’t have insurance for however long you were with them. They “don’t record phone calls” so it doesn’t matter what they say to you, they won’t honor it when you call back to discuss it further.

Claims department matches what you pay… Claims department matches what you pay for. Insurance is only useful if you are not involved in an accident. A car crashed into my car and mile auto has done nothing but added to a stressful situation. Even reached out to owner to share stressful situation and have not reached out to me. Will inform everyone I know about lack of professionalism. Lack of communication and follow up. Continued to apologize for mistakes once was called out. Response was, “this is the first time this has happened in my years working here.” Constantly putting blame on others.

DON'T USE MILE AUTO! DON'T USE MILE AUTO!! I ignored all the terrible reviews here and used them anyways but they are a TERRIBLE company! They have poor customer service. Jeannie Rappold and the poor customer service would treat you like SCUM. I was extremely fortunate enough to gain more from them than I spent

Steer clear from this provider! The lower monthly insurance bills seems like a great deal if you don't drive a lot...until you actually get into an accident. My car was near totaled in a not-at-fault hit and run and their insurance adjuster tried to find every possible way to deny coverage even though he prefaced that he would not. I did not get my claim approved over a minor technicality that I have never experienced with the big insurance companies, so I feel cheated. I've already switched back to a big provider to guarantee I can actually get coverage when I need it.

I haven't had to file a claim as of yet… I haven't had to file a claim as of yet and hope I never have to. I will say though that I was a little scared about coming over after reading some of the reviews but I saw worse reviews with Geico whom I was with and couldn't stand!! My experience with Mile Auto has been the mist pleasant experience I've ever had with a insurance company. Whether I reach out via phone or email I literally never have an issue.