Took payment on day 1 , still awaiting refund after 38 days As instructed, sent in cancellation form on July 14, As of 36 days later still do not have refund check after cancelling. 3 phone calls with customer No Service response was " We will send you a check in 7-10 business days" I have heard this since July 14. Horrible service and they are not efficient in how they process refunds. They are quick to take your money though.

Horrible customer service Horrible customer service. They don't answer the phones or reply back in a timely manner. TRUCKERS stay away because trying to get a C.O.I for the broker would be an all-day process

Cannot get my coverage paper with a holder I have called and called asked if you will send me a copy and add a holder now you are costing me money because they will not call me until I have proof you got your money now what the service ends. Perry Freeman Existing Faults Maintenance Inc.

not good I have been trying to get insurance through bolt for my small business. The gentleman I was working with was not rude but has very poor communication skills. Its been over a week and still nothing. I call and says ill call you back and never does. Im going to go with a different insurance company!

Quick Response I did not encounter "friction" until after I made my down payment. Ed was very helpful in getting me signed up. However, after he turned my account over to the service reps, I encountered a major timing issue receiving my certificate of insurance. Thanks to Maureen the issue was resolved and I got my certificate the same afternoon (1 week after my original request). My experience dealing with Ed and Maureen gets 5 stars. Unfortunately, they were not the only people to handle my acct; therefore, as a whole I rate my experience as a three.