Great policy. Lack of follow through. I just bought a business owners policy through Bolt who actually sold me a policy from Hiscox. I was told by the person at Bolt that I would immediately receive the policy documents from Hisxox via email. The payment was immediately withdrawn from my bank account by Hiscox but I didn't receive any documents until I followed up a couple of days later through Hiscox. Not sure if that was an error on the part of Bolt or Hiscox.

Horrible customer service Horrible customer service. They don't answer the phones or reply back in a timely manner. TRUCKERS stay away because trying to get a C.O.I for the broker would be an all-day process

Requested General liability policy Requested General liability policy, and coverage for my tools, and that I planned on buying a trailer to store my tools and when I did I would want it covered. I was told everything was good and sent a cost and immediately paid it because we had work waiting. Being busy we didn't notice we never got a copy of our policy. After 6 months of "having our policy" our trailer was stolen with all of our tools, $65,000. We tried contacting the agent my phone, and email. Finally fed up we called and requested to speak to anyone that could help. They didn't even have a copy of our policy and asked us for it and we said we never received anything we thought it was normal that they were handling all of our paperwork. Bolt had to call the insurance company to finally get a copy of our policy...seems like our agent dropped the ball big time. To then find out the policies we requested, weren't even on our policy and the company states we never requested such policies. As "all their calls are recorded" I requested all phone calls between us and bolt. 3 weeks later we are still wondering what kind of company would do this to a small business. Like the name says when you hear Bolt...you need to Bolt, because they do not care about their customers.

not good I have been trying to get insurance through bolt for my small business. The gentleman I was working with was not rude but has very poor communication skills. Its been over a week and still nothing. I call and says ill call you back and never does. Im going to go with a different insurance company!

Warning!!! Not on the up & up!!! This company is sketchy at best. They never sent me commercial policy documents, until after I canceled my policy because they refused to confirm that my policy was active. I called multiple subsidiary companies trying to get our policy canceled. Runaround is not even enough to express how difficult they made everything. Finally six months after canceling I finally received a refund of unearned premium. Stay away from this company.