Laid complaint with the ombudsman If I could give them zero star, I would! The worse insurance company to invest with. I have been asking for my educator fund to pay school fees for my daughter for over a week, I was told it will take 48hrs then when I call I’m sold some lady by the name Lebogang Mogadime is handling my file. Every time I call he/she is not available, I’m given the run around, I’ve wasted so much airtime calling them. I’m done, I’ve filed a complaint with the ombudsman!!!

this company shouldn't be in business… this company shouldn't be in business worst customer service, worst customer treatment, highest prices worst coverage, 5 years over paying for auto and house insurance I would call to find out how I would safe money and they would come up with some reason why I shouldn't change anything, I received a letter from allstate that was god sent spoke to a wonderful lady her name is Lynn and not only she cut my bill in more then half but I have more coverage if you want to safe and have a company that cares call her 2158522648

Liberty Mutual is trash, expensive and provides poor service. Company is absolute trash. Their insurance options are about the same as any company, and at first, their premiums seemed decent. After the first two years, they increased premiums by 40% (with no accidents, no policy issues whatsoever, no tickets) and auto renewed the policy. When I found out, I spoke to someone and they couldn't find a way to lower coverage, so I cancelled and went with Progressive, for better coverage that was about $100 cheaper per month. A month later, they claim I didn't cancel, and their supervisors on the phone pretend that I agreed to something I didn't. When I told them to listen to the call, she said she would have to escalate it but it wouldn't prove that I wouldn't have to pay unless I proved I had insurance with another company. She basically called me a liar, saying I didn't have insurance, and threatened me with going to collections. I emailed a long letter with proof of insurance on the same day I called. They haven't resolved the situation yet but this company is absolutely garbage. Just listen to customers, address their concerns, follow through with what you say you will do, and help customers the best that you can. Stop increasing prices for customers thinking we won't notice or care. You cannot justify increasing a car insurance premium by 40%, increasing total cost for over $1200, when the person had no changes to policy, no tickets, no claims or accidents. Geico, AllState, State Farm, and Progressive are superior in every way. Avoid this company, they are not worth the hassle and will absolutely take advantage of any situation they can.

Absolute trash- never had a wreck never… Absolute trash- never had a wreck never had a ticket - almost $400 to insure two vehicles- went to progressive and got the same coverage with even more $ towards rentals and it was $269. Tried to see what liberty mutual could do for me— told me to pack sand

My policy number055943672-01 My adjuster was Cassandra Thompson, she brought in a third adjuster to help her deny my claim. Nonetheless, I sent her my documents, and each time, she claimed that she didn't get them. She even erased them from their online service. The stress from dealing with them made me have a stroke. Now I am being contacted by another third-party adjuster Christina Lickford, who claims that she is helping Cassandra too, I cannot go through this again