Need some Insurance people to help me… Need some Insurance people to help me out. Have been with Liberty Mutual for over 8yrs Auto and Homeowners no claims perfect driving record,, no accidents.cars 12years old paid for. They raised my auto premium 500.00 and my home owners premium 600.00 for the exact same coverage complete bs it. ls Livid and the clown on the phone says "ohh everything is expensive now" but cant justify the enormous increase. Any help would be appreciated its sad i stayed loyal to them this long. lts time to make a change with a company that respects customers.

Long time customer - never again! After being a customer for over 5 years, I can honestly say I will NEVER go back. They decided to increase my auto policy by more than $350 (over 20%) and the answer as to why was "because those are the rates" and offered no solution to it despite me calling and asking to speak to supervisors. They told me they "valued" me as a loyal customer but did not do a thing to show it. I told them that I was going to look at other companies and they didn't even try to stop me. I got the EXACT same coverage for the same time period with another company (as a brand new customer) for over $1,200 LESS than they were quoting for a renewing customer. I generally don't like to write bad reviews, but I felt this was very much needed because I do not want any other customer to go through this mess.

Contractors Beware!!! Contractors Beware!!! A Liberty Mutual customer can make a claim, get repairs completed by a contractor, and simply collect the money. They do not ensure their claimants pay for the work completed. In addition, Liberty Mutual does not care if their customers keep the money. What a shame.

If I could give Liberty Mutual a negative score I would If I could give Liberty Mutual a negative score I would. We had water damage at our home and are fighting with the adjuster, (Elizabeth) that has been dealing with our claim. We are on our 3rd agent with no explanation why and now I have had to resend and explain to Elizabeth, where to find the information on their portal. It has been 5 months and still have not received a settlement. The customer service is horrible.

Negligent Company Liberty mutual emailed me a bunch of confirmation emails, mailed me a certificate of automotive insurance, but turns out they lied to me and the insurance was cancelled. I only found out because i logged into the website to print a new insurance card and it had no mention of my auto insurance. no error messages, warnings. i called support and they said it had been cancelled, and made me start all the way over again with taking all my info like i was a new customer. last time that call took 30 min. after being 10 min through i said "you know what, i don't have time for this, good bye" and hung out. i turned on the tesla app on my phone and turned back on their insurance without talking to a human. it took me about 4 minutes and didnt require entering any new payments, address, driving history. its such a beautiful user experience. i've been a Liberty Mutual customer for 5 years, including car insurance, but they act like im a new customer everytime i get on a call with them. so embarrassing for that company.