If I could give Liberty Mutual a negative score I would If I could give Liberty Mutual a negative score I would. We had water damage at our home and are fighting with the adjuster, (Elizabeth) that has been dealing with our claim. We are on our 3rd agent with no explanation why and now I have had to resend and explain to Elizabeth, where to find the information on their portal. It has been 5 months and still have not received a settlement. The customer service is horrible.

Negligent Company Liberty mutual emailed me a bunch of confirmation emails, mailed me a certificate of automotive insurance, but turns out they lied to me and the insurance was cancelled. I only found out because i logged into the website to print a new insurance card and it had no mention of my auto insurance. no error messages, warnings. i called support and they said it had been cancelled, and made me start all the way over again with taking all my info like i was a new customer. last time that call took 30 min. after being 10 min through i said "you know what, i don't have time for this, good bye" and hung out. i turned on the tesla app on my phone and turned back on their insurance without talking to a human. it took me about 4 minutes and didnt require entering any new payments, address, driving history. its such a beautiful user experience. i've been a Liberty Mutual customer for 5 years, including car insurance, but they act like im a new customer everytime i get on a call with them. so embarrassing for that company.

After using Liberty Mutual for over 14… After using Liberty Mutual for over 14 years, we called and asked if we were eligible for any types of discounts because 1) my husband and I had just retired and 2) we never missed a payment nor ever put in a claim. We were told no. So, we decided to shop around and found a policy for three vehicles, a house, camper, and motorcycle for about $800 less. We called Liberty and told them we were going to cancel our policy; they, in turn, said that since we just paid for the month of March, we should wait until April 6th for the next billing cycle. So, we made the end date on the 6th. Lo and behold, we get a bill for $495.00, and after calling Liberty, we were told that we pay our insurance a month in arrears and because we live in North Carolina, they can charge us a cancellation fee. After going back and forth, we are still flabbergasted with how we are being treated. Our new insurance, Allstate, is also shocked that Liberty Mutual would do this. Buyers beware!

I wish I could rate no stars I wish I could rate no stars. They literally lied to us about Right Track, and used it to raise our rate after 90 days of stalking us. And were going to raise our rate when a garbage truck backed into my parked car that I wasn’t even in.

Laid complaint with the ombudsman If I could give them zero star, I would! The worse insurance company to invest with. I have been asking for my educator fund to pay school fees for my daughter for over a week, I was told it will take 48hrs then when I call I’m sold some lady by the name Lebogang Mogadime is handling my file. Every time I call he/she is not available, I’m given the run around, I’ve wasted so much airtime calling them. I’m done, I’ve filed a complaint with the ombudsman!!!