Absolute trash- never had a wreck never… Absolute trash- never had a wreck never had a ticket - almost $400 to insure two vehicles- went to progressive and got the same coverage with even more $ towards rentals and it was $269. Tried to see what liberty mutual could do for me— told me to pack sand

Contractors Beware!!! Contractors Beware!!! A Liberty Mutual customer can make a claim, get repairs completed by a contractor, and simply collect the money. They do not ensure their claimants pay for the work completed. In addition, Liberty Mutual does not care if their customers keep the money. What a shame.

Greedy, crooked, overpriced!! I have been with liberty mutual for 8 years. When I purchased my truck insurance was $181 a month. They have increased rates at 25-30% each year. They are crooks. I am a college graduate, good credit and have been driving for 30 yrs. I had one accident in 2016 and a perfect record otherwise. They are ridiculous, after this month I will never do business with these thieves, will never recommend them, and they are the greediest company I have ever done business with. Nothing impressive, overpriced, terrible customer service. STAY AWAY!!

Rude, disrespectful threaten to cancel when I'm paid? On a scale from 0 to 10, and zero being the worst, then this company rates a minus zero for customer service. Last Friday Patrick: if you don't pay your premium by the 10th even though your policy is good though the 24th I will cancel you for non payment ? NJDOBI thinks NOT. Don extremely unprofessional. For new auto the woman who basically told me to be quiet and raised her voice to the point I had to hang up. Tells you how important you will be as a customer. Gets worse. Amanda " weeeellll if yo had given e your name and information so I could pull you up in the system I would have transferred you to manager. That is who Ismael said he would transfer me directly to a Manager. SHE DID NOT TRANSFER ME. Then comes Sofia oh dear God. She was in escalations!!!! after listening to this litany of horrible rudeness she asks" WHAT IS IT I CAN DO FOR YOU???? Really. She was colder than an iceberg. I hope anyone reading this and observing the whopping 2 star rating knows this is not a company you want to give your money to. I was not even calling with a claim or complain and I went through this nightmare. God forbid calling in a claim. Overall I would pay more and lose the verbal abuse, incompetence and unprofessional conduct. Notice there is no option to reach the CEO of this company. RED Flag

After using Liberty Mutual for over 14… After using Liberty Mutual for over 14 years, we called and asked if we were eligible for any types of discounts because 1) my husband and I had just retired and 2) we never missed a payment nor ever put in a claim. We were told no. So, we decided to shop around and found a policy for three vehicles, a house, camper, and motorcycle for about $800 less. We called Liberty and told them we were going to cancel our policy; they, in turn, said that since we just paid for the month of March, we should wait until April 6th for the next billing cycle. So, we made the end date on the 6th. Lo and behold, we get a bill for $495.00, and after calling Liberty, we were told that we pay our insurance a month in arrears and because we live in North Carolina, they can charge us a cancellation fee. After going back and forth, we are still flabbergasted with how we are being treated. Our new insurance, Allstate, is also shocked that Liberty Mutual would do this. Buyers beware!