I wanted to take a moment to provide… I wanted to take a moment to provide some feedback on my recent experience with your car insurance services. Unfortunately, I must express my dissatisfaction with the level of service I received. Firstly, I was disappointed to find that my bill was extended without any prior explanation or notification. This lack of transparency regarding changes to my billing cycle was frustrating and unexpected. Additionally, I encountered issues when attempting to cancel my policy. Not only was I charged for services beyond the cancellation date, but the process itself was unclear and left me feeling frustrated. It's disheartening to encounter such challenges when trying to manage my insurance coverage. As a customer, I value transparency, clear communication, and fair treatment. Regrettably, my recent interactions with Liberty Mutual fell short of these expectations. I hope that by sharing my feedback, you can address these issues and work towards improving the customer experience for others. I believe that open communication and a commitment to customer satisfaction are crucial in maintaining strong relationships with clients.

Absolute trash- never had a wreck never… Absolute trash- never had a wreck never had a ticket - almost $400 to insure two vehicles- went to progressive and got the same coverage with even more $ towards rentals and it was $269. Tried to see what liberty mutual could do for me— told me to pack sand

Greedy, crooked, overpriced!! I have been with liberty mutual for 8 years. When I purchased my truck insurance was $181 a month. They have increased rates at 25-30% each year. They are crooks. I am a college graduate, good credit and have been driving for 30 yrs. I had one accident in 2016 and a perfect record otherwise. They are ridiculous, after this month I will never do business with these thieves, will never recommend them, and they are the greediest company I have ever done business with. Nothing impressive, overpriced, terrible customer service. STAY AWAY!!

Contractors Beware!!! Contractors Beware!!! A Liberty Mutual customer can make a claim, get repairs completed by a contractor, and simply collect the money. They do not ensure their claimants pay for the work completed. In addition, Liberty Mutual does not care if their customers keep the money. What a shame.

If I could give Liberty Mutual a negative score I would If I could give Liberty Mutual a negative score I would. We had water damage at our home and are fighting with the adjuster, (Elizabeth) that has been dealing with our claim. We are on our 3rd agent with no explanation why and now I have had to resend and explain to Elizabeth, where to find the information on their portal. It has been 5 months and still have not received a settlement. The customer service is horrible.