I wish I could rate no stars I wish I could rate no stars. They literally lied to us about Right Track, and used it to raise our rate after 90 days of stalking us. And were going to raise our rate when a garbage truck backed into my parked car that I wasn’t even in.

Beware! Thievery. Purchased homeowners with LM when we bought our house about 6 1/2 years ago. At that time it was around $2400/year. It has gone up DRAMATICALLY year after year, currently at $6794, AND just got a notice they were going to raise it another $2k. We have never had a claim. Unreal. Just switched to another company with the same coverage for $2700. LM's exorbitant rate increases should be illegal.

Laid complaint with the ombudsman If I could give them zero star, I would! The worse insurance company to invest with. I have been asking for my educator fund to pay school fees for my daughter for over a week, I was told it will take 48hrs then when I call I’m sold some lady by the name Lebogang Mogadime is handling my file. Every time I call he/she is not available, I’m given the run around, I’ve wasted so much airtime calling them. I’m done, I’ve filed a complaint with the ombudsman!!!

What a horrible and dishonest company What a horrible and dishonest company. Their client caused an accident that wrecked our car. Liberty Mutual accepted liability, then hired an appraiser that was very dishonest in his appraisal. For the comps, he used cars at local dealerships, but he falsified the sales prices. Each car he used as a comp was selling for 2-4k higher than what he listed. This caused our appraisal to come in 2-4k lower than the actual cash value of the car. Very dishonest company all the way around.

Contractors Beware!!! Contractors Beware!!! A Liberty Mutual customer can make a claim, get repairs completed by a contractor, and simply collect the money. They do not ensure their claimants pay for the work completed. In addition, Liberty Mutual does not care if their customers keep the money. What a shame.