Software corrupted, system caused by several connection failures I was not able to connect to Ninja Trader and called Help desk. I received an email and filled in the information that included: phone number, problem, times I knew I would be available and the help software I already had on my computer. It took Christopher only a few minutes to correct the problem. He was polite, easy to talk to as I explained the problem and how he corrected the problem. Great job, thanks, Lyle

He is very special in what he is doing He is very special in what he is doing. I'm very appreciated for his specialty. Keep us good work. Thanks Paolor

So glad Zackery has been working with my corrupted Ninja 8 platform for the last 2 days. Today he cleared my problem using "Team". While we had to repair the platform he was able to save my connections and most of my template info. He was very thorough and made sure I was back up and working with out any additional issues. This was done with a pleasant professional manner! Was very pleased with the outcome.

Joshua's help in customer service was… Joshua's help in customer service was OUTSTANDING. I trade Tradovate which Ninja Trader ownes and operates as a second trading platform. He help on three totally unrelated problems with answers and links supporting his response. I have not had such support like this in years by ANY company. Thank you Joshua you are a credit to the words "customer service". Marc

I'm new to NinjaTrader I'm new to NinjaTrader. The platform is easy to trade on, but difficult to maneuver to other pages and to find help. I'm sure I'll get used to it. The first time I made a deposit it was available the next day. I requested another deposit 3 days ago, it came out of my bank account the next morning and still has not appeared on my NinjaTrader account. I got a margin call and a fine yesterday. Today I'm just out of the deposit. I'm told there is a 3 day hold? It's been over 3 days.not at all like any other platform I've used before. I'm sure I'll learn my way around - eventually. The charts and ladder are easy to use.