Elizabeth Kabala
GBExcellent Support I've made several calls to GoldStar Trust Company to set up my Traditional IRA. They have been very helpful and patiently helped me navigate the process. (Just what you might expect from a small town in Texas.)
Rick B.
GBMemory refreshed regarding IRA mechanics It has been several years since opening an IRA account with GoldStar Trust Company. My memory needed refreshing. Concerns over metals storage and mechanics of money transfer/metals purchase were answered. Emails sent to acknowledge receipt of transfer request and transfer completion were quick and timely.
Kathy Hines
GBHelpful and Efficient They helped me navigate through a difficult process to set up my account and have my money transferred.
customer
GBPatience is GOLDEN I was having some difficulties navigating the procedure with Birch Gold I am old school and prefer doing business with hard copy correspondence but the good people at birch gold were patient and worked with me to do the IRA TRANSFER I AM GRATEFUL to them and happy to have my GOLD AND SILVER at the TEXAS depository. Thank you BIRCH GOLD
John Mahoney
GBYou may want to look elsewhere I'm losing faith in GoldStar's ability to manage my IRA. I sent in a sell order for some of my precious metals on 4/4. It is now 5/1 and there is no indication when the sale of my metals will go through. This shouldn't be that hard. I'm surprised my PM dealer didn't pull the plug on this transaction, what with taking this long for them to get the metals. I'm concerned now for the remainder of my portfolio. I don't know if I can trust GoldStar to represent my interests or manage my IRA responsibly. On top of that, today I received a letter from Centennial Bank (GoldStar Trust Company is a division of Centennial Bank) that my account was hacked into and my personal info stolen, including account #'s. Icing on the cake. Wonderful. If you are considering GoldStar for your retirement account needs perhaps you should look elsewhere. Unless they get their act together, I'd recommend some other custodian. There are a slew of them. Perhaps you'd be better served by some other company.