Good & Quick Customer Service I like that they would reply to my emails, usually within 12hrs. My IRAS Precious Metals payment transaction was much faster than expected. Their web site said it could take up to 2 weeks. I requested a wire transfer to GoldStar on Mon from Fidelity & it was in my account by Wed. I then could make my Silver coin purchase & my payment to my dealer was made on Thur by GoldStar so now my purchase can be shipped to the depository I selected. Very smooth transaction!

Helpful and Efficient They helped me navigate through a difficult process to set up my account and have my money transferred.

Very easy process to rollover my 401k accounts Emilyn was extremely helpful in making my 401k transfers very easy!

I can’t log in I can’t log in. I know I have a new account and I’ve tried “forgot my login ID” and I tried “forgot my password” and the emails I get say I don’t exist. That’s very scary since my money was transferred to you.

I was able to make a confirmed purchase… I was able to make a confirmed purchase of gold and silver within 20 minutes after I had talked to a Gold Specialist but I had to wait on the phone for about 2 hours before I was able to talk a Gold Specialist. I was advised by the Gold Specialist that their firm was inundated with calls and it was difficult for the Birch Gold Group to get to everyone this day in a timely manner. I felt very comfortable talking to the Gold Specialist and I am very comfortable with my purchase.