My representative was amazing his name… My representative was amazing his name was Leo and he was patient, understanding, professional and knowledgable. He really went above and beyond to help me resolve my situation and in the end I was satisified. He made a hard situation a little easier

Erika was so compassionate and caring Erika was so compassionate and caring. She understood my issues I was having trying to make a payment over the phone and it didn’t go through so I spoke with a representative and it was Erika. She was so pleasant and helpful…

This is the worst card I've ever dealt… This is the worst card I've ever dealt with, you're penalized for never missing a payment, but paid early smdh!! After 3 years of never missing.. The supervisor refused to come to the phone the workers are not qualified at all!! A bunch of cowards the worst card I've ever experienced, honestly!!!! Renee J

Too many attempts for a great representative Julie was the only person after 5 reps to help me. Your system to make phone calls in the time of need is really crappy. You need to have a system to get you to a representative sooner than normal. You have too many people that redirect you in the wrong direction. Julie was the only one that got the job done after a 45 minute phone call.

Was pleased with the phone call, until I paid my other bill. It's too bad the phone call I made 2/5/2024. I called to find out why my Build master card available balance was not yet there. I always pay it on the first on the month if not before and it's usually there the next day. I was told because it was paid by a checking account it would take 7-9 days. Hmm! Never in my life of owning this card has this happened. I asked Courtney if this was something new? She replied No! I just paid my Reflex...owned by the same company, my available is there already. Not sure where this crock of BS is coming from? I was going to leave a fantastic review! Really having a second thought now.