Larry Ross
GBJenelle - HAA Jenelle was kind and patient with me and continued working on my issue even after the call ended; reaching out to Equity Trust to request that someone contact me. Without her help, I would still be waiting (in the dark) about my account.
Sasha
GBMisleading, worst precious metal company around. Set up delivery from same vault but made me pay 3 shipping fees of $40 each. Then items were not received but when calling FedEx they were returned to shipper. Items not returned to vault and emails and phone calls have been ignored. I would stay far away. I will never buy from them again. Horrible experience.
JAFO
GBHard Assets Alliance, spend your money elsewhere. I opened my account with Hard Assets Alliance about 6 months ago, and have been increasingly disappointed. Their customer service is extremely slow to respond to inquiries. They take not minutes or hours, but DAYS. I placed an order from my funded account, and seven days later they still have not shipped my order. I also tried to withdraw settled funds, but HAA stated (two days later) that I needed to re-validate the very bank account I had been funding my HAA account with the entire time. Additionally, Hard Assets Alliance has hidden charges and very high shipping fees. There are plenty of other precious metals companies available that charge a small spot over price and free shipping. Look elsewhere as HAA is slow and shady.
Greg Switzer
GBI had a great deal of trouble… I had a great deal of trouble establishing an account and then simply being able to log in. Too complex to explain. But Janelle trouble shot everything for me. She was very knowledgeable right down to suggesting I "clear all data" on my Chrome browser! If Janelle is typical of the expertise at HAA, I think I'm going to like this organization going forward.
Ernie
GBMajor legal change to titling of assets I recently made a major change to the titling of assets at Hard Assets Alliance. The instructions I received, and the help I received as I created a new account and moved all of our assets to the new account was great. The process was complicated since it involved legal changes of title and possible tax consequences. Done! Thanks again.