J Henry
GBJanelle was absolutely great to work with. Janelle was very professional and patient with me. I was selling assets for the first time, and she helped walk me through it. She did not rush me and gave me her full attention. Janelle, and everyone else I have ever dealt with at HAA have been wonderful to deal with. Great people, and great service!
John Newton
GBFriendly/professional customer service Friendly/professional customer service. As a new client I was helped in everything I asked for and was even given some things in the future which would help me in working with HAA.
Bob Fies
GBHappy HAA customer Happy HAA customer. I joined HAA 4 years ago and have had no problems whatsoever. All phone calls answered within two minutes and responded to efficiently. One IT glitch yesterday corrected within 24 hours. Highly competitive rates for buying and selling and straightforward competitive storage rates. All money transactions smooth. Strong security measures make me verify any contact or transaction-- a bit of a hassle but I don’t mind as it’s for my security. They have been supported throughout this time by people I trust-- Doug Casey, Bill Mauldin, Chris Martenson-- all solid investment folks. I strongly recommend them.
Gordon
GBNew Member Welcome As a new member (investor) I appreciated the prompt and informative replies to my emails. The instructions for establishing my account, funding it and making my first purchase were clear and easy to follow. My first product shipment just arrived and I was very impressed with its packaging since it contained significant value. Keep up the good work.
JAFO
GBHard Assets Alliance, spend your money elsewhere. I opened my account with Hard Assets Alliance about 6 months ago, and have been increasingly disappointed. Their customer service is extremely slow to respond to inquiries. They take not minutes or hours, but DAYS. I placed an order from my funded account, and seven days later they still have not shipped my order. I also tried to withdraw settled funds, but HAA stated (two days later) that I needed to re-validate the very bank account I had been funding my HAA account with the entire time. Additionally, Hard Assets Alliance has hidden charges and very high shipping fees. There are plenty of other precious metals companies available that charge a small spot over price and free shipping. Look elsewhere as HAA is slow and shady.