Greg Switzer
GBI had a great deal of trouble… I had a great deal of trouble establishing an account and then simply being able to log in. Too complex to explain. But Janelle trouble shot everything for me. She was very knowledgeable right down to suggesting I "clear all data" on my Chrome browser! If Janelle is typical of the expertise at HAA, I think I'm going to like this organization going forward.
J Henry
GBJanelle was absolutely great to work with. Janelle was very professional and patient with me. I was selling assets for the first time, and she helped walk me through it. She did not rush me and gave me her full attention. Janelle, and everyone else I have ever dealt with at HAA have been wonderful to deal with. Great people, and great service!
William Bigelow
GBThanks To HAA's Support Team Because of COVID, I was unable to readily contact HHA by phone to solve a problem I had accessing my two accounts. Once I contacted the HHA Support Group via e-mail about my problem, the HHA personal quickly solved the problem. Given that the problem involved setting up a new will, the speed of the solving of the problem was greatly appreciated. Bill Bigelow Punta Gorda, FL
LaNeal Posey
GBWhen I first joined Hard Assets… When I first joined Hard Assets Alliance, the people of HAA strove to help me any way they could. They held my hand and helped walk me through the processes necessary to buy my gold and silver coins. They were exemplary team members and truly went above and beyond their normal duties.
Barbara
GBJanelle was so patient and wonderful Janelle was so patient and wonderful . I don’t write many reviews but I wanted to express how helpful she was . My sister and brother in law have dementia and Alzheimer’s . Luckily they filled our POA but we are still in process of finding their accounts and understanding what I need to do . She was helpful in clarifying what Entrust Group is and hard assets . I once again want to say how much I appreciate her patience and explanation with such clarity and caring !