Sasha
GBMisleading, worst precious metal company around. Set up delivery from same vault but made me pay 3 shipping fees of $40 each. Then items were not received but when calling FedEx they were returned to shipper. Items not returned to vault and emails and phone calls have been ignored. I would stay far away. I will never buy from them again. Horrible experience.
JAFO
GBHard Assets Alliance, spend your money elsewhere. I opened my account with Hard Assets Alliance about 6 months ago, and have been increasingly disappointed. Their customer service is extremely slow to respond to inquiries. They take not minutes or hours, but DAYS. I placed an order from my funded account, and seven days later they still have not shipped my order. I also tried to withdraw settled funds, but HAA stated (two days later) that I needed to re-validate the very bank account I had been funding my HAA account with the entire time. Additionally, Hard Assets Alliance has hidden charges and very high shipping fees. There are plenty of other precious metals companies available that charge a small spot over price and free shipping. Look elsewhere as HAA is slow and shady.
Mel Shaver
GBGreat Experience! My experience was great because Jenelle was helping me. She walked me through how to do everything I wanted to do and didn't rush me. She was very competent and knowledgeable. Also, she has a very caring demeanor which made speaking with her a pleasant experience. I'm new to Hard Assets Alliance and I'm glad that Jenelle was the first person I met from the company as she made a good first impression. Thanks Jenelle
Mark Jozwiak
GBWonderful customer support and relations Ms Lindsey was attentive, jovial and incredibly helpful. It was delightful working with her to get my account fixed. She is a credit to your organization and it’s people like her that is one reason I have maintained my accounts with Hard Assets Alliance. We’ll done and thank you again Lindsey!
Larry Ross
GBJenelle - HAA Jenelle was kind and patient with me and continued working on my issue even after the call ended; reaching out to Equity Trust to request that someone contact me. Without her help, I would still be waiting (in the dark) about my account.