Excellent phone support Every time I need a little assistance with the super secure site - changes, updates, anything (non investment related, of course), the CS team is prompt, kind, thorough and exceptional with their help. Highly recommend.

Great Customer Service I want to give a shout out to Alex Hill and Leslie Anna Means . Both were very helpful and caring . Alex worked with me to clarify fees and Leslie Anna couldn’t have been nicer to me in helping me with a transfer . I will be recommending Bitcoin IRA to anyone interested in investing in Cryptocurrency and keeping their assets safe.

Unresponsive to email as of 20 May 2022, I have yet to get a reply from an email sent 4 days ago. Not impressed with service or responsiveness. They will take your money with no issues but when it comes to moving money out, THEY MAKE YOU JUMP THROUGH MANY HOOPS.

I've been with Bitcoin IRA since May of… I've been with Bitcoin IRA since May of 2021. Their most valuable asset is the live customer service, a rare commodity these days. I have called many times and have never had poor service. They answer the phone promptly and are some of the most friendly folks I've had the pleasure to talk with. They truly care about providing the best service available. I enjoy the APP and it's ability to allow me to set alerts when a coin reaches a certain desired price so I may jump in and buy/sell immediately. As I understand it they intend to provide limit orders in the future, so until that happens this is the next best thing! I have read other reviews of people disappointed in the fees, but that is just like anything else. If you want quality, you are going to pay a bit more for it. I'm willing to do that because security is my number one issue, especially with cryptocurrency. Why would anyone compromise on that with a retirement account? All in all, this is the best company I have seen out in the self-directed crypto retirement account world and I consider myself fortunate to have found them!

Bitcoin IRA Convert Moved my account here earlier this year because the crypto ira company I was using prior was just terrible. Cheap in, cheap out. Happily, I have been nothing but impressed so far with BitcoinIRA. Here is a run down of my experience for other folks... Pros- 1. Customer Service is the best in the game! i cant say enough about that. Real humans who can actually answer the phone, help out, and are overall friendly folks. Imagine that!!! 2. Security is the best in the game too!. Pretty obvious, and wish i would have done my homework earlier. But cold storage wallet providers are NOT all created equal. - the company i was with was compromised and it was awful. Not just because I couldnt log in, but also because there was no one to talk with. Luckily my crypto was saved, but headache and anxiety was definitely not worth the stress Con- 1. Fees: Yes they are more expensive than the others out there, and i think that is why i was lured away initially. This is the only ding i can give BitcoinIRA. HOWEVER, after my previous experiences/scares with the other company, Id much prefer to pay a little more knowing that my crypto will be here when i want it.