Complex Login Issues Today, I loaded the Bitcoin IRA app onto my cell phone. No matter how often I attempted to log onto the site, I was refused entrance. Out of frustration, I phoned Bitcoin IRA in search of assistance. I was fortunate enough to have my call answered by Leslie Means. Leslie is ,both, a pleasant and patient customer service representative . I explained my situation and ,together, we worked to unravel the login mystery. To make a long story short, after an exhaustive amount of time and effort, we found that the problem had arisen when I first opened my account. I had initiated my online account with my PRIMARY email address when at the time, I was unable to SEND any correspondence by using that email address. Thus, in order for me to forward needed documents, it necessitated my creating another email account which would afford me the ability to send needed documents to finalize the account setup. Hence, by doing so, Bitcoin IRA had much of my paperwork tied to my SECONDARY email address (,the one which enabled my ability to forward necessary documents, ) when, as previously stated, I had setup my online access by using my "restrictive" PRIMARY email address. Therefore, my initial email issues had generated confusion on Bitcoin IRA's side.....MY FAULT, not their's ! It took Leslie and myself a fair amount to unravel the issues which had created this dilemma. However, Leslie never indicated any level of impatience and continually projected pleasantness throughout our conversation. She consistently displayed professional competency and a sincere desire to assist in resolving the issues.

Superb Staff In a word ~ "superb" staff. Inexplicitly, my attempt at changing my email address and password prevented logging into my account at an inappropriate time (during an acquisition). Due to the proactive actions of Leslie Means and the tech skills of Ricardo Esteban Villarreal the problem was quickly resolved. Leslie followed up to ensure that I was able to make trades. What sets these two individuals apart ~ Leslie's genuine empathy (at a "trying time"), her resourcefulness and tenacity; and Ricky's friendliness and critical thinking. I have already recommended BitcoinIRA to a client of our law firm.

Unresponsive to email as of 20 May 2022, I have yet to get a reply from an email sent 4 days ago. Not impressed with service or responsiveness. They will take your money with no issues but when it comes to moving money out, THEY MAKE YOU JUMP THROUGH MANY HOOPS.

Bitcoin IRA is #1! First off, I've been a client since 2017. I have had nothing but a great experience with Bitcoin IRA. The staff is always there for you and that is important to me. I've read about other companies being hacked and this is why I feel even more secure with this company. Thank you Bitcoin IRA... to the moon!

Consumer-Focused Personable, knowledgeable, and efficient customer service. Reps go to great lengths to assure client satisfaction. Website very consumer-friendly. Highly recommend.