Easy process The process with Sebonic was pretty easy and painless. The staff assigned to the loan application were very responsive and answered questions and addressed a couple of what seemed to be software glitches. The rate and terms were very competitive.

Very professional and helpful Arlene was fantastic! - the whole process was easy and communication was great . . perhaps the entire key was at the outset when there was just a single email sent regarding my inquiry - rather than zillions of them or being bombarded with constant texts offering their services. First class operation all the way.

Great Experience! I'm not the type to give anybody compliments, but I highly recommend Sebonic, especially my loan officer, Justin Fry. He was fantastic, unlike my previous loan officer at another bank. He was honest, up front, and handled everything with my best interest at hand. I highly recommend Justin. You can count on him! I will definitely contact him again in case I need to refi again.

Can't provide a negative so 1 star will… Can't provide a negative so 1 star will have to do. Started my loan with them in February and in May called Quicken because I kept getting the run around from Sebonic. Closed in June with Quicken, only 1 month, and still have Sebonic asking for the same documents I have provided several times. Save away from this company. They have no customer service, never spoke to my loan officer after he got me to sign up, I was told he is too busy. Run, don't walk away from Sebonic.

Fantastic rates, hassle-free paperwork and a timely closing. Communication was better than expected. Overall I'm very pleased. My rate was a half point lower than local brokers and the fees were a lot lower, too. My originator, Kent, was really terrific and looked out for me during the whole process. Closing was slightly delayed by a late appraisal, but the lender extended their rate lock for free. Communication slowed down a bit during the middle of the process, but I never felt abandoned. I would recommend in a heartbeat.