Did not receive anything after one… Did not receive anything after one month and are fighting to get my money back. Cannot recommend this company

works great… I purchased through the petlibro website and it was easy and user friendly. My products came quickly, nicely packaged. The water capsule fountain set up was a breeze. I YouTubed the automatic cat feeder and so the setup for that was easy too. Everything is working great and I recommend these products.

My original negative review was deleted...DON'T BUY FROM PETLIBRO This is a dishonest company and their return guarantee is fake. I reported them to Instagram in response to their survey about my experience. Seems I'm not the only one with concerns. Also, the positive reviews on here aren't the same ones I read when I first bought from them. Petlibro finally responded to my 5 emails after I left the negative review below. I was emailed a return label and I sent the fountain back. USPS tracking shows the package was delivered 11 days ago. No confirmation of receipt was given and no refund has been processed. Once again my multiple emails asking for an update are unanswered. Protect yourself and buy elsewhere. Deceptive company practices - buyer beware (original review from 7/8/2021) I purchased this fountain 22 days ago directly from Petlibro. My cats are scared of it so I have no choice but to return it. I'm well within the 30-day return window and everything is in its original packaging, down to every little plastic bag it came in. Unfortunately, I'm getting no response to the two emails I've sent requesting a return. The company sent several follow-up emails after my purchase and now suddenly they're unreachable in spite of their 30 days money back guarantee. If you were thinking of giving this a try to see if your pets take to it look elsewhere because they will drag their feet in responding until the 30 days pass. I will be taking this up with my credit card.

Such a shame. I do not recommend I wanted to return one of the item and they didn’t answering properly to can process the return. I had 30 days being able to return. Such a shame customer service . I would never buy anything from them. I do not recommend, if you are not happy with the items, you are not able to return because they don’t answer!

Product malfunctioned and received customer service We bought a Petlibro Granary automatic feeder for our cats at the beginning of last summer from Amazon. A couple of months ago the audio gave out and sounded like terrible static, which our cats did not like. I contacted customer service about this issue and how it was covered under the warranty. They made this process very difficult, they would suggest one very involved “troubleshooting” step in each email and imply they would then send a replacement unit, only to ask us to perform another troubleshooting step in the email. We complied and sent evidence of the persistent issue, and after about 5 back and forth emails, they said they would finally be sending a replacement unit and had the audacity to send a PART of the device, so we had to disassemble the whole unit to install the replacement part. Bad customer service and doesn’t give us much faith in the products, would recommend finding a more customer-focused automatic feeder brand.