Their products are easily broken and unrepairable. Their products are easily broken and unrepairable. I bought a water fountain and automatic feeder last year. The fountain only worked for half year and dead. And the feeder changes the setting time itself so I have to change the time every couple days. The recorder has noise too. And the food doesn’t come out the same quantity. I really love their appearance design but they are absolutely not worthy.

Such a scam Such a scam. The tracking number stated delivered, but I did not receive everything. I have ordered 4 items of water fountain, water fountain filters, automatic feeder, and automatic feeder drying bag. I only received 1 tracking number, and I only received the water fountain filters. I paid for over €200 worth of items, but only received the cheapest things. I tried to contact their CS, only available via email which is bad to solve this kind of issue. However, even after contacted, I usually only get 1 reply and there is no follow up at all nor solution. I should've trusted the bad ratings here, now I pay the price :(

The Capsule Water Fountain is the best! I'm very happy with the design of the petlibro capsule water fountain. It's far better than the other fountains I've purchased before. The water is entirely enclosed and doesn't spill when full. Being able to use the spout or not is a nice touch as well. It's well built and easy to clean. Such a great product for a reasonable price.

Incredible Customer Service Incredible Customer Service! I have used the water fountain before, different model. I ordered a new one and had a notification that it was delivered, although I could not find it. I emailed the company after hours, and to my surprise, I received a personal response within an hour. For the next 24 hours, the follow up and concern they showed was amazing. I have a long career in customer service, in various industries, and the service I received has been truly inspirational. Package was delivered as said, but in a completely different location by carrier. The cat loves this product and as his keeper, it is reassuring he is consuming more water. Keep doing what you’re doing👏

Love this idea and well made toy Love this idea and well made toy! I've had this for a few weeks but just recently unpacked it. My 6 yr old cat hasn't spent much time with it yet but is intrigued with this speedy little mouse. Reminds me of my robotic vacuum: areas need to be blocked off to allow the mouse to roam freely without too many obstacles which it handles well enough until it goes under my TV console where there are cords. I just need to resolve those tricky spots. Great toy.