I had a very smooth easy transition… I had a very smooth easy transition refinancing with Nationwide & saving money which was the most important goal being a single widowed mother of 2 college bound teenagers. I applied for the first responders refinance being a nurse & Robert Pudlowski & his associates were understanding, patient, thorough & made this process easy for me. Highly recommended.

Very poor experience - 9 weeks and still no outcome Very poor experience . It’s been 9 ( nine) weeks and we still haven’t got an outcome . It started with redundant and repetitive questions from the underwriters that needed 5 working days to each time to review the answer . It continued with an inexperienced surveyor that asked for structural engineer report that I had to pay . Only trivial cracks .( for comparison another lender that I got the mortgage from did a desktop valuation ). The report took 10 days to be reviewed . When we thought everything is ready they asked for proof of visa that we had sent 9 weeks before . We decided to go to another lender and got the mortgage offer within 2 weeks . Very disappointed with Nationwide - inefficient and time consuming communication systems and procedures . Avoid .

Satisfied I have bad credit and was having trouble trying to find a new mortgage agent for a refinance. After sending my information I had agents calling me! Nationwide Mortgages helped me and things are much easier now.

Poor service so far Terrible, been waiting weeks and weeks for an update on my mortgage application/ valuation only to keep being told each week 'it will be looked at this week'. I understand delays with COVID and high numbers of enquiries but very bad service and getting no where

Excellent adviser! Excellent adviser! We have a problem with our mortgage (its not with Nationwide, its another company) and the Nationwide adviser was excellent in looking into the problem and coming up with a potential solution. Well done !