Very poor experience - 9 weeks and still no outcome Very poor experience . It’s been 9 ( nine) weeks and we still haven’t got an outcome . It started with redundant and repetitive questions from the underwriters that needed 5 working days to each time to review the answer . It continued with an inexperienced surveyor that asked for structural engineer report that I had to pay . Only trivial cracks .( for comparison another lender that I got the mortgage from did a desktop valuation ). The report took 10 days to be reviewed . When we thought everything is ready they asked for proof of visa that we had sent 9 weeks before . We decided to go to another lender and got the mortgage offer within 2 weeks . Very disappointed with Nationwide - inefficient and time consuming communication systems and procedures . Avoid .

We recently decided to release some… We recently decided to release some equity from our home ,to buy something I've wanted for many years . We contacted nationwide over 55s mortgage advisor Donna Dickie.she is amazing,customer training schools from round the UK should be queuing up to head hunt her .Her knowledge and expertise is great. My husband and I are both pensioners not well up on tech .Donna has been with us each step of the way .Even answering emails out of hours .thankyou Donna you have been a star.

Excellent adviser! Excellent adviser! We have a problem with our mortgage (its not with Nationwide, its another company) and the Nationwide adviser was excellent in looking into the problem and coming up with a potential solution. Well done !

Great experience Working with Nationwide was a wonderful experience, I worked with Ronald Green and he was patient, kind and stuck with my throughout the whole process.

I had a very smooth easy transition… I had a very smooth easy transition refinancing with Nationwide & saving money which was the most important goal being a single widowed mother of 2 college bound teenagers. I applied for the first responders refinance being a nurse & Robert Pudlowski & his associates were understanding, patient, thorough & made this process easy for me. Highly recommended.