Poor service so far Terrible, been waiting weeks and weeks for an update on my mortgage application/ valuation only to keep being told each week 'it will be looked at this week'. I understand delays with COVID and high numbers of enquiries but very bad service and getting no where

Nationwide’s site was easy to use and… Nationwide’s site was easy to use and they helped me find some good lenders.

Very poor experience - 9 weeks and still no outcome Very poor experience . It’s been 9 ( nine) weeks and we still haven’t got an outcome . It started with redundant and repetitive questions from the underwriters that needed 5 working days to each time to review the answer . It continued with an inexperienced surveyor that asked for structural engineer report that I had to pay . Only trivial cracks .( for comparison another lender that I got the mortgage from did a desktop valuation ). The report took 10 days to be reviewed . When we thought everything is ready they asked for proof of visa that we had sent 9 weeks before . We decided to go to another lender and got the mortgage offer within 2 weeks . Very disappointed with Nationwide - inefficient and time consuming communication systems and procedures . Avoid .

Staff were patient Staff were patient, comprehensive, and made the process simple for me. It comes highly recommended.

We recently decided to release some… We recently decided to release some equity from our home ,to buy something I've wanted for many years . We contacted nationwide over 55s mortgage advisor Donna Dickie.she is amazing,customer training schools from round the UK should be queuing up to head hunt her .Her knowledge and expertise is great. My husband and I are both pensioners not well up on tech .Donna has been with us each step of the way .Even answering emails out of hours .thankyou Donna you have been a star.