Genuinely impressive Genuinely impressive. Really helpful and friendly staff, quick service, good communications. Really happy to be a customer.

I had very bad experience… I had very bad experience unprofessional firm out of Orlando area I didn't recommend for any one after been approved for the loan and did my search they lower the loan amount because of their less experience out side of other area really don't recommend at all

Satisfied I have bad credit and was having trouble trying to find a new mortgage agent for a refinance. After sending my information I had agents calling me! Nationwide Mortgages helped me and things are much easier now.

Very poor experience - 9 weeks and still no outcome Very poor experience . It’s been 9 ( nine) weeks and we still haven’t got an outcome . It started with redundant and repetitive questions from the underwriters that needed 5 working days to each time to review the answer . It continued with an inexperienced surveyor that asked for structural engineer report that I had to pay . Only trivial cracks .( for comparison another lender that I got the mortgage from did a desktop valuation ). The report took 10 days to be reviewed . When we thought everything is ready they asked for proof of visa that we had sent 9 weeks before . We decided to go to another lender and got the mortgage offer within 2 weeks . Very disappointed with Nationwide - inefficient and time consuming communication systems and procedures . Avoid .

We recently decided to release some… We recently decided to release some equity from our home ,to buy something I've wanted for many years . We contacted nationwide over 55s mortgage advisor Donna Dickie.she is amazing,customer training schools from round the UK should be queuing up to head hunt her .Her knowledge and expertise is great. My husband and I are both pensioners not well up on tech .Donna has been with us each step of the way .Even answering emails out of hours .thankyou Donna you have been a star.