No customer care The customer service has gone down, down, down. Its a shame as I was hoping to work with this company for a long time but their constant employee changes, to failure to do what I ask and refusal to answer my questions has become unacceptable. Look for other competitors

Short and sweet Short and sweet, I talked to a guy that only wanted to know what kind of money I was able to fork over to THEM, I was told that for a 100k house I would need $50k because they only work with real numbers...haha. That's 50% for purchase price by the way. My last purchase was $100k, 20% down payment, and 4% for closing costs, for a total of 24%. All these fees will never add up to another 30%. You're suppose to help investors. . This guy was wanting 50%. I get that we would pay a premium for out of area investing, but anyone could just hire whats commonly known as a real estate agent and only pay 6%. Bottom line , they are over priced, and basically not a company I would trust to treat you fair.

I used to like this company but... I used to like this company as I purchased my first property through them. The remodeling of the house is finished on time and the house was rented out on the targeted rent quickly. I have been receiving monthly rent for almost 2 years. Things started to change on my second property with them. When I purchased the property, their sales said "they are quite familiar with the market and the house is in good condition". None of those proved to be true after I purchased the house. Here are some main points: 1. The house remodeling finished on April, yet they did not started market the house until June. They claimed it's their system problem. 2. Apparently they did one more remodeling for "Marketing purpose", for which I didn't receive any notice from them until the place is rented out on August. 3. After two times remodeling total cost 10k+, they rent out the place at much lower than we have expected. 4. Mr Jeff Metz, as my main contact with HomeUnion, who I used to work happily with, only respond to my questions weekly after my original email and several follow-up emails and calls. After I ask for compensation for the rent loss due to the poor performance of the marketing team, one month passed yet still not hearing any solution from him. As an investor, I am quite disappointed not recommend definitely.

DO NOT INVEST WITH THIS COMPANY DO NOT INVEST WITH THIS COMPANY. They are egotistical jerks and border on scamming their investors. They provide you information and if you have questions regarding their processes/fees they get defensive. This is my experience, some others may have had better experiences, however as a novice investor this is not the company I will be doing business and suggest others stay away.

Opportunity to improve. In honesty I'm very happy with HomeUnion. The only concern I have is getting a statement on the repairs and accounting issues. I had to call many times to get information on repairs and the checks for I sent were never accounted for. I had to get complete statements and talk to Mr. Metz ( Who's been great at helping me) about the money that was owed to me. I want to see where the money is going too and a copy of the repair statement. I want to continue to work with you guys but the accounting and repair statements are an area that I want to see improve before i purchase another property. Thank You