Horrible customer service Horrible customer service. Sarah in customer service is rude and condescending and it seems she gets her skills from the owner Ken. 100% dead worms shipped with the smallest ice pack ever created and no insulation. Use Uncle Jim's. Better price, product and service!

Didn’t receive our order Didn’t receive our order. Reached out to both this company and post office and no one is helpful or will take responsibility for it not making it to the correct address so I’m just out $60 bucks and had to have a rush order sent from another company to get food for our hedgehog quickly as I only planned timing for one shipment. Editing to add: through our neighborhood Facebook page, we found where our order went. Our hedgehog won’t touch this food. Between the product itself and customer service I do not recommend.

BUYERS BEWARE My husband purchased a 8 inch hamster wheel. Somehow the 11 inch came through on the email order confirmation. After contacting customer service of the error we were informed we would have to pay to ship the item back. The wheel itself costs 17$ and return shipping would be 13$. BUYERS BEWARE check your email confirmation to make sure the item you intended to purchase is included because if it isn't this company is not willing to work with you at all. They said they will have their engineer look into the issue.

Completely satisfied and love this place This is absolutely the best place to shop for exotic animal supplies. Whenever I've had order issues, need something quickly, have to contact the sales department or have a question - I have NEVER BEEN LET DOWN. The company takes care of all the issues, and addresses my questions or concerns QUICKLY. I do not go anywhere else, I buy everything I need from this company! I suggest anyone with exotic animals use this company for supplies, food items, cages, and necessities. You will not be disappointed. I have been purchasing products for over 4 years, so I am very familiar with their products and services.

Great Product Fast Shipping I ordered the Treadmill Wheel for my chinchillas and I am extremely satisfied! The product is as advertised and the best part, it is extremely quiet! The company shipped out my product the following day (I ordered late in the evening) and it arrived within a few days. I will definitely be purchasing more items in the future.