WASTE OF MONEY Received 10 lbs of dried black soldier flies for my chickens and bag is half dust. We have ordered from this company before and did not have a problem. When I reached out to company they said it might have been rough handling during shipment and offered me a $5 discount on next shipment. Will not be ordering from them again .

Excellent company with “easy to use”… Excellent company with “easy to use” website! Their quality of products is outstanding. This fact alone makes this a five star company!! And occasional promotional discounts really make this company great!! Thanks for helping to keep my chickens and other pets healthy. Mike Andrews

VERY POOR QUALITY My wife ordered the Borneo cage, which at the time was on sale for $328. The overall quality of this cage is very poor. This one was received with a damaged tray, and upon request for return and refund, she was informed that this company does not do returns. After two attempts, they finally shipped us an undamaged replacement tray. Bottom line is, this is still a very poor quality cage. In our future, we will most definitely be shopping for AMERICAN MADE!

Sales tax rate issues Made another purchase from Exotic Nutrition recently. After reviewing the invoice, I reached out to this company concerning the sales tax rate assessed to me. I was overcharged. Don't mind at all paying the correct rate. When I brought this to their attention, they denied any wrong doing, blaming their sales tax software. Exotic asked me to do the work for them! Providing data, ect. In the end Exotic Nutrition did NOTHING to correct or refund an obvious sales tax rate error. Was not much money, but it had much to say concerning honest business ethics. Yes I was burned and it could have been taken care of.

Didn’t receive our order Didn’t receive our order. Reached out to both this company and post office and no one is helpful or will take responsibility for it not making it to the correct address so I’m just out $60 bucks and had to have a rush order sent from another company to get food for our hedgehog quickly as I only planned timing for one shipment. Editing to add: through our neighborhood Facebook page, we found where our order went. Our hedgehog won’t touch this food. Between the product itself and customer service I do not recommend.