Ryan
NLMakes weird automated comparisons with… Makes weird automated comparisons with other brands trying blackening them. I don't know about sundaysfordogs products, but based on all this automation I'm sure they are utter S. 1 star review well deserved.
James Anthony
GBUnfavorable experience Unfortunately, my experience with Sundays has been extremely disappointing. After placing my order, I eagerly awaited the arrival of my pup’s new food, only to be met with silence. It was only after numerous attempts at reaching out to their customer service that I discovered the reason for the delay – they “are currently low on recipes”. Given they promote using only meats and produce, this is quite an incredible claim. I need only go to the supermarket to see there are no shortages of either. What's most frustrating, however, has been the lack of proactive communication from their end regarding this issue. Instead of informing me ahead of time about the shortage and providing options or refunds, they continued to bill me for subsequent orders and sent misleading emails claiming that my shipments were being prepared when they weren’t. I even received one from Dr. Tory inquiring as to how Ziggy was transitioning to her new food that, as the owner of Sundays, she’s fully aware we haven’t received. This level of negligence and disregard for their customers' time and money is unacceptable. What kind of company continues to take money from customers when it’s fully aware it is incapable of providing the product that money should pay for? I would caution anyone considering purchasing from Sundays to think twice and explore more reliable alternatives.
Mary ann R
GBTERRIBLE CUSTOMER SERVICE My dog liked the food, but it did not arrive on time, so I had to buy other food (not great for a dog with a sensitive stomach). I emailed the company at the email they provided and RECEIVED NO RESPONSE. The very next shipment was late and, again, I emailed them and for a second time, I RECEIVED NO RESPONSE. I dropped them immediately. AWFUL (NON EXISTENT) CUSTOMER SERVICE. Very disappointing.
Jim
GBgreat product if you can get it great product if you can get it. I ordered a replacement of 4/4 due to ship 4/8 requested update on 4/10, 4/11, 4/12 and have not heard word one very frustrating to try and deal with If I don't hear back today I will cancel my order dispute charges and go back to dr marty
Amanda Summers
GBFix your logistical problems and you'll have a great model My picky dog loves the food. I was so excited to have tried Sundays and found something my dog would consistently eat and enjoy. If I was rating the quality of the food alone, I would give it five stars. But every shipment is significantly late, as in it hasn't even shipped by the estimated delivery dates and arrives 1-2 weeks after. This is a *subscription* dog food service. That means deliveries are supposed to be timed correctly to arrive before we run out of food. Dogs stomachs are sensitive; it is not easy to just temporarily change their diets to accommodate such a delayed delivery schedule every couple of months. And looking at other reviews, this is a consistent, ongoing issue. I'm so sad to cancel as this food has been such a godsend, but if it's unreliable and consistently doesn't arrive anywhere near on time? Well, that just doesn't work. Customer service is kind if you're willing to call and wait to speak to a rep, or opt to receive a call back. Email customer service is less helpful. Back to my dog food research.....