False advertising I received a marketing email as an active subscriber to their dog food for 30% off. When I tried to redeem it, the customer service rep said it was for first-time orders only. Makes no sense for me to receive that email given that I'm an active subscriber. I checked the fine print in the email and the website, and nowhere does it mention that existing customers cannot use it. I provided adequate proof and expressed my frustration courteously, and was dismissed saying that they would not honor it but I could refer friends and family to them to get a discount. Why would I do that if my experience has been subpar and this business operates with false advertising?

I have the pickiest eater you can… I have the pickiest eater you can imagine. And I've given her the highest quality food available. But the one food she dives into is Sunday's Dog. And it doesn't need to be frozen/thawed which makes my life so much easier. You guys saved us.

We had a lapse… I reordered early because we were running low. It wasn’t sent early and we ran out of food. I was told it would be shipped the week of April 1st and it didn’t ship until April 10. I am very pleased with the food and want to use it on a regular basis with no interruptions. I have changed the plan. Hopefully there will be no more interruptions.

great product if you can get it great product if you can get it. I ordered a replacement of 4/4 due to ship 4/8 requested update on 4/10, 4/11, 4/12 and have not heard word one very frustrating to try and deal with If I don't hear back today I will cancel my order dispute charges and go back to dr marty

Fix your logistical problems and you'll have a great model My picky dog loves the food. I was so excited to have tried Sundays and found something my dog would consistently eat and enjoy. If I was rating the quality of the food alone, I would give it five stars. But every shipment is significantly late, as in it hasn't even shipped by the estimated delivery dates and arrives 1-2 weeks after. This is a *subscription* dog food service. That means deliveries are supposed to be timed correctly to arrive before we run out of food. Dogs stomachs are sensitive; it is not easy to just temporarily change their diets to accommodate such a delayed delivery schedule every couple of months. And looking at other reviews, this is a consistent, ongoing issue. I'm so sad to cancel as this food has been such a godsend, but if it's unreliable and consistently doesn't arrive anywhere near on time? Well, that just doesn't work. Customer service is kind if you're willing to call and wait to speak to a rep, or opt to receive a call back. Email customer service is less helpful. Back to my dog food research.....