I received personnalized mug that are… I received personnalized mug that are perfect ! Also the customer service is very available, thank you so much

Good customer service I was worried the website was a scam but it is not. I ordered two items: a mug and a scratching post. The mug arrived but the scratching post was lost in transit. I contacted customer service by email and they sent me a refund for the item quickly (within one week). I was very pleased with the mug and the customer service provided regarding the lost item.

Wrong colour Mug very expensive, with postage over $50 aud for a mug 🙄🙄. Might have been worth it if it was what I ordered but the hair colour was not consistent with what I ordered. It came light brown instead of orange. No answers on email of Facebook.

Very low quality mug Very low quality mug and extremely slow shipping despite paying extra for "express" shipping. I recommend buying your custom mug from Etsy instead. Also their policy is no returns for quality concerns, gosh I wonder why???

Mug arrived broken, no answer from email Ordered a personalised mug for my boyfriend for his birthday with our cats. Paid £24 which for a mug is expensive and afterwards found much cheaper on the likes of Etsy. Delivery time wasn’t an issue it’s just when it arrived I could hear it was smashed before even opening it. Once opened I saw the mug shattered as they’d put not bubble wrap or paper in and just chucked it in the cardboard box. Contacted them on email, no reply, used the online complaint box, no reply, contacted them on instagram, replied asked to send a photo of the design on the mug, sent and no reply now after two weeks. My boyfriends birthday has passed now so I just want a refund so I’ve not completely lost £25. Very disappointed and wouldn’t recommend this company