A Purrrrfect Experience I had an exceptional experience with this company. To begin, the product is adorable. That almost goes without saying. I have four cats (a totally normal number if you ask me) and obviously each *needed* their own ornaments this year. Each ornament was both personalized by name and by likeness— something I found really hard to find elsewhere. They’re adorable, quality, and free from errors. But honestly that isn’t even what compelled me to write this review. I had tons of packages coming to my house this holiday season and in the shuffle, I wasn’t sure if I had received (or even completed my order) in the first place. So in my frantic rush to feline festiveness, I write a haphazard email. With no order number and the wrong email address, their customer support team STILL tracked down my order and got back to me promptly. It can be so sketchy buying things online these days and having a pleasant outcome absolutely tickled me. So if you’re in the market for purrrfect gifts- you’ve found the right spot!

Lovely product and great customer service Ordered t-shirt , personalised design is very cute and just as I’d hoped. The quality of material and manufacturing is good, and sizing of a large seems perfect for the female recipient who is a uk size 10 but wanted something loose and baggy for night wear. Delivery was oh so slow, however communication via email answered by the next day and were polite and pleasant . . They looked into the issue , contacted carriers , acknowledged the item was lost in the postal system , and immediately sent out a replacement item . So all in all pretty good. Would love it if there was option of mixed pet type t-shirts .

Do not buy from this company Do not buy from this company! I spent over $50 only to receive 2 t-shirts that are made of poor quality material. I would be embarrassed to give these to my daughters. Also these shirts are MENS sizes! I ordered a large and it is enormous! Of course they don’t have a customer service number so I emailed and they basically said no refunds. I can’t understand who these people are giving five star reviews.

Customer service ok, solved problem They place a lot of adverts on Facebook. I made an order with them, and contacted them straight away about a change. In the checkout appeared size S, but I put size M into the basket. I got a response a day later, saying they would change it accordingly The order arrived on time. Thanks very much.

Purr-fect customer service 😻 Sadly it took quite long until I received my order because of an issue with the delivery partner. But let’s get to the good part of the story: The customer service was lovely, Juliet did everything to solve the problem in a very customer friendly way! This made my experience with Kittenfy almost purr-fect and I‘m very happy with my personalised mugs, they are so cute. 😻