Mug came with a chip right in the… Mug came with a chip right in the middle of the picture

Good customer service I was worried the website was a scam but it is not. I ordered two items: a mug and a scratching post. The mug arrived but the scratching post was lost in transit. I contacted customer service by email and they sent me a refund for the item quickly (within one week). I was very pleased with the mug and the customer service provided regarding the lost item.

I received personnalized mug that are… I received personnalized mug that are perfect ! Also the customer service is very available, thank you so much

Customer service ok, solved problem They place a lot of adverts on Facebook. I made an order with them, and contacted them straight away about a change. In the checkout appeared size S, but I put size M into the basket. I got a response a day later, saying they would change it accordingly The order arrived on time. Thanks very much.

Lovely product and great customer service Ordered t-shirt , personalised design is very cute and just as I’d hoped. The quality of material and manufacturing is good, and sizing of a large seems perfect for the female recipient who is a uk size 10 but wanted something loose and baggy for night wear. Delivery was oh so slow, however communication via email answered by the next day and were polite and pleasant . . They looked into the issue , contacted carriers , acknowledged the item was lost in the postal system , and immediately sent out a replacement item . So all in all pretty good. Would love it if there was option of mixed pet type t-shirts .