If it doesn’t arrive on time why charge for express delivery I live in Belgium and ordered two personalised t-shirts on 2nd of May. As I needed to receive them by 16th, I paid 3.99 for the express delivery (3-7days) to play it safe. However the items did not arrive after 7 days. Or even after 14days. I have informed Customer service and their answer was that something was not correct with the address which was not true at all. And no compensation for the 3.99 I have paid for nothing. I needed the t-shirts to take with me to my sister in law and my niece who live in another country. It didn’t arrive so I had to prep another gift in the last minute. They are just laying in my house at the moment. It’s sad that they don’t take things like this seriously. Quality of the y-shirts and the print etc. are ok.

Mug arrived broken, no answer from email Ordered a personalised mug for my boyfriend for his birthday with our cats. Paid £24 which for a mug is expensive and afterwards found much cheaper on the likes of Etsy. Delivery time wasn’t an issue it’s just when it arrived I could hear it was smashed before even opening it. Once opened I saw the mug shattered as they’d put not bubble wrap or paper in and just chucked it in the cardboard box. Contacted them on email, no reply, used the online complaint box, no reply, contacted them on instagram, replied asked to send a photo of the design on the mug, sent and no reply now after two weeks. My boyfriends birthday has passed now so I just want a refund so I’ve not completely lost £25. Very disappointed and wouldn’t recommend this company

Purr-fect customer service 😻 Sadly it took quite long until I received my order because of an issue with the delivery partner. But let’s get to the good part of the story: The customer service was lovely, Juliet did everything to solve the problem in a very customer friendly way! This made my experience with Kittenfy almost purr-fect and I‘m very happy with my personalised mugs, they are so cute. 😻

Anyone can make a mistake, but... Anyone can make a mistake, it's how you deal with it that separates the excellent from the average. A very quick and bespoking process for both a sleep shirt and a mug and timely delivery, despite it being just a fortnight before Christmas. Unfortunately, a small spot of orange colour from one of the cats had bled onto the shirt sleeve; it wasn't a big deal really, but it just spoiled an otherwise lovely gift, making it look like a second. I emailed customer service and copy and pasted that onto their online contact form. I received a really lovely and contrite reply inside 36 hours that informed me the shirt had already been reprinted and they would do their level best to get it delivered in time for Christmas. It arrived just 3 days later and well in time. Brilliant (and amusing) comms and a first class recovery of a slightly tricky situation. Well done Team Kittenfy - I'm very happy to recommend your products as well as your customer service.

Excellent customer service Best experience ordering online I have had in awhile. Not only the product was great but the customer service was excellent. They handled an issue I had with shipping promptly and caring. Don’t see this much often anymore. Will continue to order, great gifts!