Customer service ok, solved problem They place a lot of adverts on Facebook. I made an order with them, and contacted them straight away about a change. In the checkout appeared size S, but I put size M into the basket. I got a response a day later, saying they would change it accordingly The order arrived on time. Thanks very much.

Mug arrived broken, no answer from email Ordered a personalised mug for my boyfriend for his birthday with our cats. Paid £24 which for a mug is expensive and afterwards found much cheaper on the likes of Etsy. Delivery time wasn’t an issue it’s just when it arrived I could hear it was smashed before even opening it. Once opened I saw the mug shattered as they’d put not bubble wrap or paper in and just chucked it in the cardboard box. Contacted them on email, no reply, used the online complaint box, no reply, contacted them on instagram, replied asked to send a photo of the design on the mug, sent and no reply now after two weeks. My boyfriends birthday has passed now so I just want a refund so I’ve not completely lost £25. Very disappointed and wouldn’t recommend this company

Love the mug!!!!! Received my order today and I am in love with the mug!!! Can't wait to give it to my daughter as a Valentine’s gift.

Excellent customer service Best experience ordering online I have had in awhile. Not only the product was great but the customer service was excellent. They handled an issue I had with shipping promptly and caring. Don’t see this much often anymore. Will continue to order, great gifts!

Purr-fect customer service 😻 Sadly it took quite long until I received my order because of an issue with the delivery partner. But let’s get to the good part of the story: The customer service was lovely, Juliet did everything to solve the problem in a very customer friendly way! This made my experience with Kittenfy almost purr-fect and I‘m very happy with my personalised mugs, they are so cute. 😻